Shipping Policy

1. Order Processing
Orders are processed Monday through Friday, excluding major US holidays. Orders placed after the daily cut-off time will be processed the next business day. Processing typically takes 1-3 business days.

2. Shipping Destinations & Carriers
We currently ship only to addresses within the contiguous United States. We partner with reliable carriers like USPS, UPS, and FedEx.

3. Shipping Costs & Delivery Times

  • Costs: Calculated in real-time at checkout. Free standard shipping is offered on qualifying orders.

  • Times: Estimated delivery windows are provided in the FAQ section. These are carrier estimates and not guarantees.

4. Packaging
We take care in packaging:

  • Seasoning Jars (Glass): Individually wrapped in bubble wrap, with separators between jars. Boxed with ample cushioning. Boxes marked "Fragile."

  • Oil Pots (Glass): Wrapped with padding, spouts protected. Boxed securely.

  • Seasoning Racks: Flat-pack boxes with protective padding; hardware packed separately.

5. Delivery & Issues

  • Tracking: A tracking number and link will be provided via email once your order ships.

  • Address Accuracy: It is the customer's responsibility to ensure the shipping address is correct. We are not responsible for packages lost or delayed due to incorrect addresses.

  • Inspection: Inspect the external shipping box for damage upon delivery. If the box is crushed or damaged, note it with the carrier and take photos before opening.

  • Failed Delivery/Missing Packages: If a package is marked "delivered" but not received, please check with neighbors and your local post office/carrier hub first. Then, contact us for assistance.

6. Order Changes & Cancellations
You may cancel or modify your order within 24 hours of placing it without penalty. Orders that have already shipped cannot be canceled.