Return & Exchange Policy

We want you to be completely satisfied with your kitchen organization purchases. Due to the nature of these products, please review this policy carefully.

1. Return & Exchange Window
We accept returns or exchanges within 30 days of delivery for items in new, unused condition, and in their original, undamaged packaging with all parts and accessories intact.

2. Non-Returnable Items & Conditions
The following items and situations are not eligible for return or exchange:

  • Used Items: Any seasoning jar, oil pot, or seasoning rack that has been used, shows signs of wear, has been exposed to food/oil, or has been washed.

  • Hygiene Items: Jars and pots that have been opened or used for food storage.

  • Custom or Special Order Items: Products ordered in specific colors or configurations.

  • Final Sale Items: Products marked "Final Sale," "Clearance," "Open Box," or "As-Is."

  • Missing/Damaged Packaging: Items cannot be returned if original packaging is not intact.

  • Items damaged due to customer misuse, improper care, or accidents.

3. Return Process & Fees

  • To Initiate: Contact our customer service within 30 days to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

  • Packaging: Items must be returned in their original, undamaged manufacturer's packaging with all protective materials, parts, and instructions.

  • Shipping & Costs: The customer is responsible for the cost of return shipping. For seasoning racks, these costs may be higher due to size. We recommend a trackable, insured service.

  • Restocking Fee: A 10-15% restocking fee may be deducted from your refund for accepted returns to cover processing and inspection.

  • Refunds: Issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping fees are non-refundable.

4. Exchanges
For the quickest exchange, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery. If you receive an item that is damaged or defective straight out of its packaging, contact us within 48 hours of delivery. Provide clear photos or videos showing the issue and the packaging. For glass jars or ceramic items, check for cracks or chips immediately. We will arrange a replacement, part shipment, or refund as appropriate.

6. Missing Parts
If your seasoning jar set or seasoning rack arrives missing parts, contact us within 7 days. We will ship the missing parts free of charge if available.